Shipping & Refund Policy
Shipping Policy
All orders are securely sealed before shipping to ensure that they arrive in good condition.
The shipping company is not permitted to open the package during delivery. Customers are required to accept the sealed package upon delivery.
Shipping fees and estimated delivery times are displayed during checkout and may vary depending on the customer’s location.
Customers are responsible for providing accurate shipping information. Twenty’s Town is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Return & Exchange Policy
Customers may request a return or exchange within 7 days of receiving their order.
To be eligible for a return or exchange:
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The item must be unused.
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The item must be in its original condition.
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All original tags must remain attached.
Additional shipping fees may be charged for returns or exchanges.
If there is a sizing issue or a product defect, customers may request a return or exchange after receiving the package.
Final Sale items are eligible for exchange only and cannot be returned.
Refunds
Once a returned item is received and inspected, the customer will be notified of the approval or rejection of the refund.
If the refund is approved, it will be processed using the original payment method. The time required for the refunded amount to appear may vary depending on the payment provider or bank.
Original shipping fees and return shipping fees are non-refundable unless the item received is defective or incorrect.
Damaged or Incorrect Items
Customers should contact us as soon as possible if an item is defective, damaged, or different from the item ordered.
Please provide the order details and clear photos of the item so that we can review the request and provide an appropriate solution.
Contact Us
For shipping, return, exchange, or refund inquiries, please contact:
Twenty’s Town
Email: Twentystown@gmail.com
Website: https://twentystown.com/