Twenty’s Town operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience (the “Services”).

Twenty’s Town is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit https://twentystown.com/, use our Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your information may be collected, used, and disclosed.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, email address, phone number, billing address, and shipping address.

• Payment and financial information, including payment method, payment confirmation, transaction details, and other information required to process your payment.

• Account information, including usernames, passwords, preferences, settings, and other account-related information.

• Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel.

• Communications with us, including information you provide when contacting customer support or submitting an inquiry.

• Device information, including information about your device, browser, internet connection, IP address, and other online identifiers.

• Usage information, including information about how and when you access, interact with, or navigate the Services.

• Marketing preferences, including whether you have agreed to receive promotional emails or other marketing communications.

Payment information may be collected or processed directly by Shopify or third-party payment service providers. Twenty’s Town may not directly store complete payment card information.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you visit the website, place an order, create or use an account, contact us, subscribe to marketing communications, or otherwise provide information to us.

• Automatically through the Services, including through your device, browser, cookies, pixels, and similar technologies.

• From Shopify and other service providers that help us operate the website and provide the Services.

• From shipping, logistics, payment, analytics, marketing, or customer support service providers.

• From business partners or other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services

We use personal information to:

• Operate and maintain the website.

• Process and confirm orders.

• Process payments.

• Arrange order delivery.

• Provide order updates.

• Manage returns, exchanges, refunds, or cancellations.

• Create and manage customer accounts where available.

• Remember customer preferences.

• Provide customer support.

• Improve our products, website, and shopping experience.

• Recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by law, we may use your contact information and website activity to send you promotional communications, including emails about products, offers, updates, or other marketing content.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.

Even after unsubscribing from marketing communications, we may still send you non-promotional messages relating to your account, orders, payments, deliveries, returns, or customer support requests.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions and customer accounts.

• Protect the security of the website and Services.

• Detect, investigate, prevent, or respond to suspected fraud.

• Prevent unauthorized transactions or account access.

• Identify illegal, malicious, unsafe, or abusive activity.

• Protect Twenty’s Town, our customers, and our service providers.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other access details with anyone.

Communication

We may use your personal information to:

• Respond to questions and customer support inquiries.

• Provide information about orders, payments, deliveries, returns, exchanges, and refunds.

• Notify you about changes to our Services or policies.

• Maintain our relationship with you as a customer.

Legal and Regulatory Purposes

We may use personal information where necessary to:

• Comply with applicable laws and regulations.

• Respond to lawful requests from courts, law enforcement authorities, government authorities, or regulators.

• Investigate or defend legal claims.

• Enforce our Terms of Service and other policies.

• Protect our legal rights, property, customers, and Services.

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

This may include:

• Shopify, which hosts and supports our online store.

• Payment service providers that process customer payments.

• Logistics or delivery service providers that assist with order fulfilment and shipping.

• IT, website hosting, cloud storage, cybersecurity, analytics, and technical service providers.

• Marketing, advertising, and communication service providers.

• Customer support and business operations providers.

• Professional advisers, including accountants, auditors, consultants, and legal advisers.

• Government authorities, regulators, courts, or law enforcement agencies where legally required.

• A buyer, successor, investor, or other relevant party in connection with a merger, acquisition, restructuring, financing, bankruptcy, or sale of all or part of our business.

We may also disclose personal information when:

• You instruct or authorize us to do so.

• Disclosure is necessary to fulfil your order.

• Disclosure is required to provide a feature or service you requested.

• Disclosure is necessary to protect our rights, customers, website, or business.

Third parties that receive your personal information may process it according to their own privacy policies and legal obligations.

5. Relationship with Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to host the store, process transactions, maintain platform security, and provide or improve Shopify’s services.

Information submitted through the Services may be transferred to Shopify and other service providers located in countries outside Egypt or outside the country in which you reside.

Shopify may also process information about your interaction with Twenty’s Town and other Shopify merchants in order to provide platform functionality, analytics, security, fraud prevention, and other enhanced features.

In circumstances where Shopify independently determines how and why it processes personal information, Shopify may act as an independent data controller and will be responsible for responding to requests relating to that processing.

More information about Shopify’s privacy practices is available through Shopify’s Consumer Privacy Policy and Privacy Portal.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

• Operate and secure the website.

• Remember customer preferences.

• Keep products in your shopping cart.

• Understand how visitors use the website.

• Measure website performance.

• Prevent fraud.

• Improve the Services.

• Provide relevant marketing or advertising where permitted.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the operation of the website, checkout, customer accounts, or other features.

7. Third-Party Websites and Links

The Services may contain links to websites, applications, or online platforms operated by third parties.

Twenty’s Town does not control and is not responsible for the privacy, security, accuracy, availability, or content of third-party websites or services.

Before providing personal information to a third-party website or service, you should review its privacy policy and applicable terms.

The inclusion of a third-party link on our website does not necessarily mean that Twenty’s Town endorses or is affiliated with the third party.

8. Children’s Personal Information

The Services are not intended for use by children who are under the legal age required to enter into online transactions in their jurisdiction.

We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.

If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us using the details provided below to request deletion of that information.

9. Security of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.

However, no security system or method of electronic transmission is completely secure. We cannot guarantee that personal information transmitted through the internet or stored electronically will always remain completely secure.

Customers should avoid sending sensitive or confidential information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

• Whether the information is needed to process or maintain an order.

• Whether you maintain a customer account.

• Whether the information is required for customer support.

• Accounting, tax, legal, or regulatory requirements.

• Fraud prevention and security requirements.

• The need to resolve disputes or enforce agreements and policies.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights:

Right to Access

You may request access to the personal information we maintain about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of certain personal information, subject to legal, regulatory, contractual, and operational exceptions.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a commonly used format or ask us to transfer it to another party.

Right to Object or Restrict Processing

Where applicable, you may request that we stop or restrict certain uses of your personal information.

Right to Withdraw Consent

Where we process personal information based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe option included in our marketing emails.

We may continue sending communications required to process your orders, provide customer support, or administer your account.

Some rights may not be absolute and may only apply in certain circumstances. We may need to verify your identity before completing a request.

We will not discriminate against you for exercising a privacy right available under applicable law.

12. International Data Transfers

Shopify and other service providers used by Twenty’s Town may operate in countries outside Egypt or outside the country where you reside.

As a result, your personal information may be transferred to, stored in, or processed in other countries.

Where required by applicable law, appropriate legal and contractual safeguards may be used to protect personal information transferred internationally.

13. Complaints

If you have a concern or complaint about how we collect, use, or process your personal information, please contact us using the email address provided below.

We will review the complaint and respond within a reasonable period.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection or regulatory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business or Services.

• Our data collection and processing practices.

• Shopify or other service providers.

• Applicable legal or regulatory requirements.

• Operational, security, or technical practices.

Any updated version will be posted on this website with a revised “Last updated” date.

Your continued use of the Services after an updated Privacy Policy is published means that the updated policy will apply to your future use of the Services, subject to applicable law.

15. Contact Us

For questions about this Privacy Policy, our privacy practices, or requests relating to your personal information, please contact:

Twenty’s Town
Website: https://twentystown.com/
Email: Twentystown@gmail.com

For the purposes of applicable data protection laws, Twenty’s Town is the party responsible for the collection and processing of personal information described in this Privacy Policy.